1st Annual Patient Experience Forum - Speaker Bios

Ghazala Sharieff, MD, MBA

Senior Director, Patient Experience and Medical Management
Scripps Health

Dr. Sharieff serves as Senior Director, Patient Experience and Medical Management, Scripps Health, San Diego. She was the Division Director for Rady Children’s Hospital’s Emergency Department prior to joining Scripps.  She is also Professor of Pediatrics at the University of California, San Diego. Dr Sharieff is a nationally and internationally recognized lecturer on topics in pediatric emergency medicine, patient experience, conflict management and team building. She has been awarded several regional and national teaching awards. She has served on many national committees including: Past Chair of the ACEP Pediatric Emergency Medicine Committee; Past Chair of the ACEP Pediatric Section; the ACEP Public Relations Committee; the AAEM Board of Directors; and was also the Co-Chair of the AAEM Education Committee. She is well published and has authored multiple research articles, book chapters and review articles.

Susan Taylor 

Executive Director, External Affairs
Scripps Health

Susan Taylor represents Scripps Health to the community, patient groups and leaders throughout the region. Susan joined Scripps in 2011 after more than 15 years as an award-winning San Diego news anchor for NBC. As executive director of external affairs, Susan plays a critical role in raising awareness and understanding of Scripps’ programs, facilities and services. She also helps educate a broad range of audiences about the significant changes under way in health care locally and nationally. In addition, Susan serves as a member of the Scripps Medical Response Team. A long-time patient at Scripps, Susan has a personal connection to Scripps, where her father successfully underwent open heart surgery in 2008. Susan is grateful to her father’s medical team and welcomes the chance to give back to the organization that saved his life. A 2011 recipient of the San Diego Women Who Mean Business Award, Susan is a spokesperson for the San Diego Police Foundation’s internet campaign against cyberbullying. She is also active in LEAD San Diego, serving on the board of directors. A New England native, Susan began her career in Boston as a writer and associate producer. Prior to San Diego, she worked for television stations throughout the country. During her career, she covered the O.J. Simpson trial, the downfall of Panamanian leader Manuel Noriega, the Super Bowl riots in Miami, the Northridge earthquake and the San Diego wildfires of 2003 and 2007.

Martha Lawrence

Chief Executive Officer
AccendoWave

Martha Lawrence is an operationally-oriented Health Care Executive with more than 25 years of experience in leadership, management, sales, marketing, and managed care with leading national and international organized health systems including Hospital Corporation of America (HCA). Currently, Ms. Lawrence serves as CEO & Co-Founder of AccendoWave, an emerging health care technology company that provides pain detection, monitoring, and reporting devices for the reduction of human suffering. Previously, Ms. Lawrence served as President of Sequoia Healthcare Advisors, an advisory firm providing strategic leadership, innovation and investment advisory, business development, and technology guidance.

At HCA, Ms. Lawrence served as Vice President and was responsible for the strategic direction and managed care function of HCA’s 108 surgery centers representing $550M of Managed Care net revenue. During her 17 years with HCA, she held multi-facility positions both at the market and division level. Earlier Ms. Lawrence served in national account sales with Sandoz Corporation (now Novartis) and in sales and marketing roles with National Medical Enterprises (now Tenet Healthcare).

Martha Lawrence has a Master’s of Business Administration from the University of Southern California and a Bachelor’s of Science in Kinesiology from the University of California, Los Angeles. Ms. Lawrence is also a current board member for The American Association of PPO’s (AAPPO) - Western Region, a PPO industry trade group. Additionally, she serves as a board member for Sequoia Realty Advisors and American Healthcare Finance.

Christopher Longhurst, MD, MS

Chief Information Officer
UC San Diego Health

As chief information officer (CIO) for UC San Diego Health, Christopher Longhurst MD, MS, oversees all operations and strategic planning for information and communications technology. He is also responsible for planning and developing all administrative and clinical information systems related to operating UC San Diego Health hospital and clinical facilities. Dr. Longhurst leads the creation and execution of a comprehensive information strategy to meet future needs of UC San Diego Health along with creating standards, architectures and policies for information technologies across UC San Diego and the UC system. His area of responsibility includes electronic health records and the MyUCSDChart system. UC San Diego Health has reached Stage 7 of electronic medical record (EMR) adoption, a ranking devised by the Healthcare Information and Management Systems Society (HIMSS). This distinction is achieved by less than five percent of U.S. hospitals. Dr. Longhurst is also a key faculty member in the Department of Biomedical Informatics in the UC San Diego School of Medicine.

He most recently served as chief medical information officer for Stanford Children’s Health, where he led strategic efforts to improve children’s health and provider workflow using information technology. He also founded and led the clinical informatics fellowship at Stanford, where he was a clinical professor of pediatrics. Dr. Longhurst completed his residency at Stanford Medical School and earned his medical degree and MS in medical informatics from UC Davis. He holds a BS in molecular biology from UC San Diego. He is a board-certified pediatrician and clinical informaticist.

Mohamed Alkady

President
Hart, Inc.

Mohamed Alkady is the president of Hart, a medical technology company in Orange County that’s improving the ways in which people inside and outside of the industry access and engage with health data. In 2012, Alkady co-founded Hart after identifying a critical need for improvements in the flow of patient data within and across multiple health providers. He observed an overwhelming number of hospitals and clinics that — although state-of-the-art in so many other ways — were being negatively constrained by outdated systems and ineffective patient portals. In addition to the negative impact on hospital-wide communication and workflow, Alkady saw the frustrations these constraints created for patients. Since Hart’s inception, the underscoring goals have been: to afford providers and patients alike better access to health data and information, to further engage patients in their own healthcare, and to create an API platform capable of delivering incredible experiences to everyone who touches the healthcare industry.

Outside of his role as President of Hart, Alkady is actively involved in healthcare and technology committees being part of the Linux Foundation, on the Governing Board of OpenAPI, HIMSS, ABL Healthcare and CommonWell committees. Guest speaker for Linux Open Source Japan 2017. He's an active part of the YPO International Organization, holding positions in the Executive Committee of YPO Healthcare, as well as a member of the YPO San Gabriel Valley Chapter and the YPO Global One Chapter.

Karen Kennedy, RN, MBA

Director, Clinical Informatics
TigerText

Karen Kennedy‍'s previous role was with Scripps Health, she now part of the TigerText team with over 10 years of clinical informatics expertise. Karen completed her undergraduate work at University of Medicine & Dentistry (UMDNJ), and her MBA at the University of Phoenix.

Karen started her career as a staff nurse at Robert Wood Johnson University Hospital in New Brunswick, NJ in the pediatric medical surgical and intensive care units. Throughout her career she worked in several healthcare arenas and gained expertise in case management, quality, homecare, hospice, and education. Positions include: Regional Clinical Informaticist, Senior Director of Education & Compliance, Corporate Regional Compliance Specialist, and Continuous Quality Improvement Manager (CQIM). Karen’s informatics background includes project manager during implementation & conversions of EHRs to include: Epic, Cerner, McKesson, Meditech and HMS.

Karen’s current focus is on improved healthcare through information technology (IT). She works closely with executive management teams, analysts and front-line staff to ultimately enhance and optimize technology and informatics tools that help clinicians provide better care and positive health outcomes for patients.

Jeanne McNerney

Director, Healthcare Advisory
KPMG, LLP

As Director for KPMG’s Healthcare Advisory Practice, Jeanne McNerney brings over 20 years of management consulting experience to the health systems to bear. Having worked with integrated delivery networks and independent health systems, her deep practical knowledge of the issues facing healthcare providers, and understanding of the convergence happening in the marketplace assist her in advising KPMG’s provider and payer clientele as they work to transform their operations.

With a special interest in digital and mobility solutions focused on engaging patients and supporting providers as they manage Population Health Jeanne helps KPMG’s clients address their business initiatives by looking forward to address market change.

Jeanne currently supports work focused on cost savings, organizational transformation and systems optimization. By bringing leading practices to clients who are addressing clinical and back-office process improvement issues She works together with KPMG’s Partners from across all Audit, Tax and Advisory practices to build teams of top subject matter professionals (SMP), to collaboratively address current state challenges, and help execute upon complex business transformation projects while driving toward a positive ROI.

Prior to joining KPMG, Ms. McNerney managed a boutique healthcare advisory firm where she provided financial, clinical and operational insights to the local Southern CA healthcare provider market. Jeanne helped align organizational priorities, conducted technology assessments and facilitated solution selection workshops for healthcare providers. Her breadth of healthcare, medical-device and the bio-tech experience has gained her a reputation as a trusted advisor, and connector of healthcare leaders.