Q3 2018 Newsletter - Patient Experience Forum

By Clark Kegley, Chair, Patient Experience Forum

The 2nd Annual Patient Experience Forum was held on June 29 at the La Jolla Marriott. The theme for this year’s event was “From the Patient’s Perspective.” And the planning committee kept this perspective top of mind as we planned out the day.

As our chapter always does, we reviewed carefully the attendee surveys from last year’s inaugural event to make adjustments that would add value to our members and other attendees. It is often said that a HIMSS chapter is defined by the programs they present and the value they provide to the membership. The planning committee did a fantastic job developing the program accordingly.

The day started and ended with some spectacular keynotes. Frederick Holston, former CTO/Executive Director of the Healthcare Transformation Lab at Intermountain Healthcare started the session off with his thoughtful insights. Dr. Pouya Afshar, MD MBA & Chief Medical Officer of the Integrated Healthcare Alliance shared his passion for data and how to use it to drive positive patient outcomes.

Between those exceptional keynotes the session included 2 unique panels. The first was made up entirely of patients who were gracious enough to share their patient experience with attendees. These stories reminded all of us who we all work for – the patient! We were reminded again why many of us work in our respective fields and many attendees had stirred emotions listening to our patient panelists. Next came the technology panel. We wanted to capture what innovative companies outside of the healthcare industry were doing to help improve outcomes. Representatives from Dell Boomi, AT&T, Google, Salesforce, and TVRC Communications shared their perspectives and provided updates on what their organizations are doing to improve patient care and drive the patient experience.

Our Academic Alliance Chair, Thao Tran, presented several scholarship awards to innovative young leaders during the event. It’s always exciting to see these scholarships awarded!

Lastly, we presented an update by Todd Cooper on the Olympic Healthcare Initiative. This multi-organizational effort focuses on supporting healthcare efforts during the Olympic Games events. Stay tuned to our chapter website for ongoing updates.

Attendance at the event was 114 and we are already starting to plan for next year’s event. Many thanks to the committee members, volunteers, speakers and attendees!